RETURNS & RETURN INSTRUCTIONS
Celestino offers you the right to return the entire order, or part of it, if the purchase does not meet your expectations.
The return process is considered complete once we receive the products, provided that the returned products meet the terms & conditions set by our return policy. Upon acceptance of your return, the value of the returned items is immediately credited as a 'Credit Balance' to your account. Your Credit Balance is immediately available for use in new orders, or you can request a refund by providing a valid IBAN code.
Please ensure that the following necessary conditions are met before proceeding to return your order:
More information about the return policy and/or the right of withdrawal can be found under the Terms & Conditions.
Special Returns Conditions
Non-returnable products
Some of our products cannot be returned due to their special characteristics. Specifically:
- Products with a red label, for hygiene reasons.
- Products marked as 'non-returnable/non-exchangeable'.
- Personal care items.
- Underwear where protective stickers are removed.
- Any product in special packaging that has been altered or opened (e.g., earrings).
Defective Products Returns
You have the right to return the products you purchased and request their replacement in all cases where:
- Delivered products are different or significantly vary from what you ordered.
- There was a defect in the product.
To exercise this right, you must contact us at +302122144444 and [email protected]. During our communication, you will be asked to
describe the product and its defect in detail, and then you will receive instructions from us for further actions.
The product must be returned with the original purchase receipt, in excellent condition, and with the packaging and
documents that accompanied the product, so we can examine it.
When your return is processed, we will inform you if you are entitled to a refund or replacement (depending on the
case). The refund will be made within 14 calendar days from the day we confirmed that you are entitled to a refund
or product replacement. The refunded amount will cover, beyond the total value of the product, the shipping costs as
well as the cost of returning the product and will be credited to your electronic wallet in your account. Please
note that you retain all the consumer's rights provided for by the applicable law.
RETURN METHODS
Celestino offers the following return methods for . For returns made in ways not covered by our return
policy, we reserve the right to refuse receipt of the return, while in case of acceptance, the costs are borne
by the sender. This charge will be withheld from the credit amount resulting from the value of the returned
products.
ONLINE STORE PURCHASES:
DHL return - Δωρεάν
Package the products you wish to return, make sure to include a completed returns form and place the DHL return
voucher, included in your initial order, on the package. Contact your local DHL station to arrange a pick-up time
for your return or drop-off your return at any DHL service point.
You can find your local DHL service points here
For any queries, you can contact our Customer Service Department at +302122144444 or at [email protected]